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Contact Information
Online Customer Service (8:00-20:00)
E-mail cs@sugargoo.com
Whatsapp 8618924747078(9:00-18:00)
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Common Problems
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Q&A for why Sugargoo website can not find the product
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How to calculate the fee of agency purchase
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How long can I keep my goods at Sugargoo warehouse?
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User guideline
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What’s the Shopping Agent Service? Why I need it?
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What kind of online-shopping-platform that Sugargoo are supported?
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Will Sugargoo charges domestic delivery fee only once If I buy multiple merchandises from same seller?
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Will Sugargoo arranges inspection for the products I buy by using purchase service?
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Will Sugargoo arranges inspection for the Giveaways
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Am I available to amend my purchase order after I submitted it?
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What's the special of Sugargoo service?
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Description of purchase order:
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How long will seller sends out the merchandises which I already purchased?
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For those goods are already sent out by seller, how long will it takes to Sugargoo?
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Why should I pay for the shortfall while I already paid for products?
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What should I do after merchandises are arrived?
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The difference of Purchase service and International transit.
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The process timing of each procedure.
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Disclaimer of Purchase service & International transit.
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Why am I being told that goods are out of sale by Sugargoo but the online-shopping mall still has?
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