[Insured Parcel Service]
 [Insured Parcel Service]

What is the weight of the product and the actual package weight? which weight is using when calculate shipping fee?

Product weight is the actual weight of the product you purchased

The weight of the package is the total weight of our packaged goods plus packaging materials

When submitting the waybill, Sugargoo first collects the freight based on the weight of the goods when the goods are in the warehouse. The warehouse will complete the packaging within 24 hours after the waybill is submitted. The overcharged amount will be refunded to the account balance; the undercharged amount will be deducted from the account balance. If the balance is insufficient, the package can only be sent after the payment is completed. Please keep the account balance sufficient.